We're here to help you run a great giveaway
Picking a winner should never be stressful, and getting help shouldn't be either. Whether you're setting up your very first Tumblr draw, troubleshooting a post that won't load, or sorting out a billing question, the TblrPicker team is ready to step in. This page brings together every way to reach us, what to expect when you do, and the details that help us solve your issue as quickly as possible.
The fastest way to reach us: email
For almost every question, email is the best starting point. Write to us at [email protected], and you'll reach the people who actually build and run TblrPicker — not a maze of automated menus.
Email works well because it gives you space to explain the situation and gives us everything we need to investigate. When you write in, it helps enormously if you include:
- The public Tumblr post URL you were trying to draw from
- A short description of what you expected to happen and what happened instead
- Any error message you saw, copied exactly or as a screenshot
- The browser and device you were using (for example, Chrome on Windows, or Safari on iPhone)
- Your account email, if your question is about a subscription or payment
The more of that you can share up front, the faster we can pinpoint the cause and get you back to picking winners.
Chat with us on WhatsApp
If you'd prefer something quicker and more conversational, you can message us on WhatsApp at +44 7988 748570. It's a great option for short, time-sensitive questions — like confirming that your filters are set correctly before a draw goes live, or checking whether a post is eligible. For anything involving your account, billing, or sensitive details, we may ask you to follow up by email so there's a clear written record.
Find us on Facebook
You can also reach us through our Facebook page at facebook.com/tblrpicker. Following the page is a good way to keep up with updates, new features, and tips for running better contests. Public messages and comments are welcome, but please never post private information — such as payment details or full account information — on social media. For those topics, email is always the safer channel.
What to expect after you contact us
We aim to respond to every message within one to two business days, and usually much sooner. Time zones, weekends, and unusually busy periods can occasionally add a little delay, but no genuine message goes ignored. If you haven't heard back after a couple of business days, it's worth checking your spam or promotions folder — automated filters sometimes catch our replies. Adding [email protected] to your contacts helps make sure our response lands in your inbox.
When you reach out, we'll confirm we've received your message, ask any clarifying questions we need, and then work the issue until it's resolved or we've given you a clear answer. Honesty matters to us: if something is a known limitation rather than a bug, we'll tell you plainly instead of leaving you guessing.
Common reasons people contact us
To set expectations, here are the topics we hear about most often and how we typically handle them.
Draw and scraping issues. If comments aren't loading or your winner count looks off, it's often down to a private post, a mistyped URL, or filters that are stricter than intended. Send us the URL and your settings and we'll diagnose it quickly.
Billing and subscriptions. Questions about upgrading, switching between the monthly and yearly plans, updating a payment method, or cancelling all come to email. Payments are processed securely through Stripe, and we can help you understand a charge or fix a payment problem.
Free trial questions. New users receive 3 free trial draws. If you're unsure how many you have left or how the trial converts to a paid plan, just ask.
Exports and records. If you need help exporting your comments or winner list, or you want to confirm your export is complete and accurate, we'll walk you through it.
Feature requests and feedback. Some of our best improvements started as a single email from a creator. If there's something you wish TblrPicker could do, tell us — we read every suggestion.
Reporting a problem. If you spot a bug, something that looks unfair, or behavior that seems off, please report it. We take fairness and reliability seriously and want to know the moment something isn't working as promised.
Help us help you
A few small habits make support faster for everyone. Keep your messages to one issue at a time where possible, so nothing gets lost in a long thread. Reply on the same email chain rather than starting a new one, which keeps the full history together. And let us know if your issue is urgent — for example, a giveaway that's announced and about to close — so we can prioritize accordingly.
A note on privacy and security
We will never ask for your Tumblr password, because TblrPicker doesn't need it — the tool only works with public post URLs. If anyone claiming to be from TblrPicker ever asks for your password or full payment card number, treat it as suspicious and contact us directly at [email protected] to confirm. Your security is part of the trust we're built on.
Let's talk
However you choose to reach us — email, WhatsApp, or Facebook — you'll be talking to a team that genuinely cares about getting your giveaway right. Send your question to [email protected], and we'll take it from there.